1. Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account.
2. How do I create an account on Alkaram Studio?
You can create an Alkaram Studio account by clicking “Sign Up,” entering your details, and following the registration steps.
3. How can I view my order history?
You can view your order history by logging into your account and visiting the “My Orders” section.
4. Is my personal information secure on the website?
Yes, your personal information is securely protected using industry-standard encryption and security measures.
5. How do I know if I am shopping on the official Alkaram Studio website?
You are shopping on the official Alkaram Studio website if the URL (https://www.alkaramstudio.com/) is correct and the site shows verified branding and secure checkout.
6. How can I stay updated about new collections and promotions?
You can stay updated by subscribing to our newsletter and following Alkaram Studio on its official social media channels.

7. How do I place an order online?
In order to shop online, kindly follow the steps mentioned below:
1) Select any collection you wish to buy
2) Click on the image of the outfit to open
3) Click on the “Add to CART” button. The outfit is added to your shopping cart.
4) Once all your items are added to cart, click on “Check Out” to fill out the form and finally, click on “Place Order”.
5) Your order is now placed!
6) You will receive a verification link on your WhatsApp number for order verification. Orders will be processed once verified by the customer.

8. Can I place an order through customer support?
Yes, you can contact customer support to place an order if you need assistance.
9. How do I know if my order has been successfully placed?
You will receive a verification link on your WhatsApp number for order verification.
10. Can I place an order and collect it from a store?
No, store pickup is not available; all orders are delivered through shipping.
11. Can I place multiple orders at the same time?
Yes, you can place multiple orders at the same time using the website.

12. How can I track my order?
Visit alkaramstudio.com On the top left corner of the page, you will see ‘Track your order here’ https://alkaram.ginkgoretail.net/ordertracking The Tracking ID will also be shared with you via Email once your order is shipped. You can also ask for your tracking ID by reaching out to us at 0213-7130271 or care@alkaramstudio.com
13. How long does delivery take within Pakistan?
Standard delivery timeline for rest of Pakistan is 3 to 5 working days.
14. How long does delivery take during sale periods?
During sale, delivery time may take longer than usual.
15. What are the delivery charges?
Flat shipping rate of PKR 250 is applicable on all orders Nationwide.
16. Is free delivery available?
Free delivery may be available on eligible orders depending on the promotion or order value.
17. How will I know when my order has been dispatched?
You will be notified via email or SMS once your order has been dispatched, along with tracking details.
18. Why is my order delayed?
Your order may be delayed due to extreme weather conditions, law and order situations such as strikes or roadblocks, or disruptions caused by Covid-19 related restrictions and reduced operations.
19. What should I do if my tracking status has not been updated?
If your tracking status has not been updated, please allow some time for updates to reflect or contact customer support for assistance.
20. What happens if I am unavailable when the courier arrives?
If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you to reschedule the delivery.
21. Can my order be delivered in multiple packages?
Yes, your order may be delivered in multiple packages if it is dispatched from different warehouses, and no additional delivery charges will apply.

22. Does Alkaram Studio offer international shipping?
Yes, Alkaram Studio offers international shipping to select countries.
23. Which countries do you ship to?
Alkaram Studio ships to select countries, which are listed at checkout on the website based on availability.
24. How long does international delivery take?
For international orders, standard delivery timeline is 5 to 7 business days
25. How are international shipping charges calculated?
International shipping charges are calculated based on the delivery zone and shipment weight, with a flat shipping rate of $35 applicable in some cases.
26. Will I need to pay customs duties or taxes on international orders?
Duties/Customs and VAT charges will be paid by the customers for all international orders.
27. Can I track my international order?
Visit alkaramstudio.com on the top left corner of the page, you will see ‘Track your order here’ https://alkaram.ginkgoretail.net/ordertrackingThe Tracking ID will also be shared with you via Email once your order is shipped. You can also ask for your tracking ID by reaching out to us at 0213-7130271 or care@alkaramstudio.com
28. Are all products available for international shipping?
Not all products are available for international shipping; availability depends on the item and destination.

29. Can I modify my order after placing it?
No, once an order is placed it cannot be modified.
30. Can I change the size or color of an item after placing my order?
No, once an order is placed, the size or color of an item cannot be changed.
31. Can I add items to an existing order?
No, items cannot be added to an existing order once it has been placed.
32. Can I change my delivery address after placing an order?
Yes, but only if the order has not yet been processed.
33. Can I cancel my order after it has been placed?
You may reach out to us at 0213-7130271 or email us at care@alkaramstudio.com to have your order cancelled.
34. How long do I have to request order cancellation?
Order cancellation requests must be made before the order is processed.
35. Can Alkaram Studio cancel my order?
Yes, orders may be canceled by Alkaram Studio if necessary, such as in cases of stock issues or payment problems.

36. How can I check if an article is available?
You can check an article’s availability directly on the product page before placing your order.
37. What does “Out of Stock” mean?
“Out of Stock” means the item is currently unavailable because it is not in inventory.
38. Will an out-of-stock item be restocked?
It depends on availability and inventory updates; out-of-stock items may be restocked if they become available again.
39. How can I request a restock of an item?
You can request a restock by contacting customer support and sharing the product details.
40. Where can I find detailed product descriptions?
You can find detailed product descriptions on each product page under the item information section.
41. How can I find fabric composition information?
Fabric composition information is listed on the product page under the product details section.
42. Are product colors exactly the same as shown online?
Product colors may vary slightly due to lighting and screen display differences.
43. How can I identify the quality and specifications of a fabric?
You can identify fabric quality and specifications by checking the product details section and description provided on each product page.
44. What is included in a stitched or unstitched suit package?
A stitched suit includes ready-to-wear garments, while an unstitched suit includes fabric pieces for custom stitching.
45. How can I compare different fabric collections?
You can compare different fabric collections by reviewing their product descriptions, materials, and design details on the product pages.
46. Are product measurements available before purchase?
Yes, product measurements are available on the product page before purchase.

47. How do I choose the right size?
You can choose the right size by checking the size chart on the product page and comparing it with your own measurements.
48. Where can I find the size chart?
You can find the size chart on each product page under the “Size Guide” option or in the dedicated Size Chart section on the website.
49. How do I take my measurements correctly?
No answer
50. What should I do if I am between two sizes?
If you’re between two sizes, choose the larger size for a more comfortable fit, or the smaller size if you prefer a slimmer, more fitted look.
51. Are size charts different for stitched and ready-to-wear collections?
Yes, size charts can be different for stitched and ready-to-wear collections because stitched items often follow garment-specific tailoring, while ready-to-wear uses standard sizing.
52. Will the fit vary between different collections?
Yes, the fit can vary between different collections because each collection may use different cuts, fabrics, and design styles.
53. Can customer support help me select the correct size?
Yes, customer support can help you choose the right size by guiding you based on your measurements and the product’s size chart.
54. Does Alkaram Studio offer alteration services?
Alkaram Studio does not offer alteration services.

55. What is Alkaram Studio’s return and exchange policy?
You can request a return or exchange within 15 days of delivery if you receive a faulty, damaged, incorrect, incomplete, or unsatisfactory item. To be eligible, the product must be unused, in its original condition, with all tags and original packaging intact. Sale items and cosmetics are not eligible for return or exchange. Once your request is reviewed and approved, our Customer Care team will guide you through the next steps.
56. How can I request an exchange or return?
You can request an exchange or return by contacting our Customer Care team via email or phone within 15 days of delivery. Please provide your order number, product details, the reason for the exchange or return, and clear photos of the item (where applicable). Our team will review your request and guide you through the next steps based on our return and exchange policy.
57. Can I exchange an online order at an outlet?
Yes, you can exchange eligible full-price online purchases at retail stores within 15 days of delivery, but factory outlets and fabric stores are not included.
58. Can I exchange an outlet purchase online?
No, outlet purchases cannot be exchanged online.
59. What happens if the replacement item costs more than my original purchase?
If the replacement item costs more than your original purchase, you will need to pay the difference in price.
60. What happens if the replacement item costs less than my original purchase?
If the replacement item costs less than your original purchase, the price difference is typically adjusted as per the store’s policy, which may be refunded or credited for future use.
61. How will I receive my refund?
Refunds are usually issued back to your original payment method, or in some cases as store credit.
62. How long does it take to receive a refund?
Refunds are typically processed after approval and may take a few business days to reflect in your original payment method.
63. Can shipping charges be refunded?
Shipping charges are generally non-refundable, but in some cases you may receive a voucher or store credit instead, depending on the issue and company policy.
64. What should I do if my refund has not been received?
If your refund hasn’t been received within the expected time, you should contact customer support with your order details so they can track and resolve the issue.
65. How do I apply a voucher code?
You can apply a voucher by entering it in the “discount code” field at checkout before completing your payment.
66. Why is my voucher code not working?
Your voucher code may not work if it is expired, already used, not applicable to selected items, or entered incorrectly.
67. Can multiple voucher codes be used on one order?
No, only one voucher or discount code can be used per order.
68. Can voucher codes be used on sale items?
Voucher codes are generally applicable on all items unless they are excluded in the specific offer terms.
69. What happens if I return an item purchased with a voucher?
If you return an item purchased with a voucher, the voucher will be recreated.
70. Do online and outlet sales offer the same discounts?
Online sales offer greater discounts compared to outlet sales.

71. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, contact customer support immediately with your order details and photos of the product so they can assist with an exchange or resolution.
72. What should I do if I receive the wrong item?
If you receive the wrong item, contact customer support right away with your order details and photos so they can arrange an exchange or correction.
73. What should I do if an item is missing from my order?
If an item is missing from your order, contact customer support with your order details so they can verify and resolve the issue.
74. What information is required to report a damaged or incorrect item?
You will need to provide your order number, product details, and clear photos of the damaged or incorrect item when reporting the issue.
75. Will I be charged for replacing a damaged or incorrect item?
No, if the item is damaged or incorrect due to an error on our side, the voucher is usually provided with all covered costs.

76. What should I do if the courier is unable to locate my address?
If the courier is unable to locate your address, please contact our customer service team so we can assist in resolving the issue promptly.
77. What should I do if my parcel arrives opened or damaged?
If your parcel arrives opened or damaged, please contact our customer service team immediately so we can investigate and resolve the issue for you.
78. What should I do if the courier asks for an amount different from my invoice?
If the courier requests an amount different from what is stated on your invoice, please do not pay the difference and contact our customer service team immediately.
79. How can I report a complaint about the courier service?
To report a complaint about the courier service, please reach out to our customer service team and we will address the issue promptly.
80. Who should I contact regarding delivery issues?
For any delivery issues, please contact our customer service team.