How to place an order?

In order to shop online, kindly follow the steps mentioned below:

1) Select any collection you wish to buy

2) Click on the image of the outfit to open

3) Click on the “Add to bag” button. The outfit is added to your shopping cart.

4) Once all your items are added to cart, click on “Check Out” to fill out the form and finally, click on “Place Order”.

5) Your order is now placed!

6) You will receive a verification link on your WhatsApp number for order
verification. Orders will be processed once verified by the customer.

I haven't received a confirmation for my order from Alkaram.

In case you haven't received the OTP, a representative will reach out to you. You may also reach out to us at 0213-7130271 or email us at care@alkaramstudio.com to inquire about your order.

How do I make changes to an order I have already placed?

Unfortunately, it is not possible to combine orders or edit an existing order. If you would like all your items to be delivered together, you will need to cancel your order and place a new order which contains all the items you require.

How do I cancel my order?

You may reach out to us at 0213-7130271 or email us at care@alkaramstudio.com to have your order cancelled.

Note: Once your order has been processed, it is not possible to cancel it.

Can I order online and collect my order from a store?

No, you will get the delivery on your given address.

What is the difference between Order ID and Tracking ID?

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of the delivery on the courier's website.

I am unable to add products to bag or having difficulty placing an order.

You can reach out to us with the issue you're facing by calling us at 0213-7130271 or email us at care@alkaramstudio.com.

How do I track my order?

Visit alkaramstudio.comOn the top left corner of the page, you will see ‘Track your order here’ alkaramstudio.com/track-orderThe Tracking ID will also be shared with you via Email once your order is shipped.You can also ask for your tracking ID by reaching out to us at 0213-7130271 or care@alkaramstudio.com

What are the payment options available?

We accept all major debit and credit cards including visa and master card. We also offer cash-on-delivery service for customers in Pakistan.

Note: We do not accept any other methods of payment apart from those listed above.

What happens if the card is declined?

If the payment has not been successful, the order will be cancelled within 24 hours.

I'm unable to pay through my Debit/Credit Card?

There are multiple reasons for payment failure, this could be due to:

• Insufficient amount in your bank account.
• The payment information provided is inaccurate.

Please contact your bank for any issues relating to payment failure or you may reach out to us at care@alkaramstudio.com

Do I need to set up an account to place an order?

No. You can order items without creating an account.

What are the benefits of creating a user account?

You can order as a guest without creating an account. However, creating an account has the benefits listed below:

Your billing/shipping information will be saved, and the checkout will be faster.You will be able to view your previous order history.An account is required to facilitate returns & order cancelations.Account holders will remain up to date with latest promotions & newsletters.

I have forgotten my password.

Click on Forgot Password:alkaramstudio.com/customer/account/forgotpassword/Enter your email address and click on submit.Click on the link you receive on your email address and enter your new password.

Where can I view my order history?
Your order history will be available on the Dashboard on your account page for customers who have signed up.ount.

What are the delivery charges for International orders?

Our international orders are delivered through DHL express and may take up to 5 to 7 working days to be delivered. We are now offeringFLAT SHIPPING RATE $35. The rates vary for orders from different zone and the weight of your shipment.

Who will bear the Value Added Tax and custom duties for international orders?

Duties/Customs and VAT charges will be paid by the customers for all international orders.

Who imposes the VAT / Import / Custom duty charges for international orders and how to calculate them?

Customs and VAT charges are not charged by Alkaram. VAT / import duty / custom charges are charged by the customs department of the consignee’s country. The calculation varies from country to country, depending on weight/size/price of parcel. This amount cannot be guaranteed by Alkaram.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable and correct shipping address at the time of placing your order.

What is the refund policy?

We do not offer cash refunds. Refunds may be offered in form of a voucher with 1 month validity.

How do I get updates from Alkaram regarding latest offerings, promotions and sale?

You can get updates regarding different promotions and launches by signing up for the newsletter or via SMS.

What is a voucher code?

A voucher code is a compensatory code issued from our end in lieu of returned items in case of Dislike, defect and out of stock items.

What are the terms and conditions of the voucher code?

This voucher code can only be availed on our web store and is valid for 1 month after it has been issued to you. Each voucher code is for one time use only.

Where will I get my voucher code?

The voucher code will only be shared on the email address provided by the customer at the time of placing the order for which the exchange request is made.

How do I redeem a voucher/discount code on online purchases?

• An Enter Voucher Code option will appear at the checkout page right below the order summary.
• Enter the voucher code and click the arrow icon to apply the voucher code.
• If the voucher code has been successfully applied, a message will appear stating so.Click on proceed to checkout to confirm the order.

What if I place an order that amounts to less than what is issued to me as a voucher code?

When using the voucher code, kindly make sure to utilize the full amount of the voucher in one go as the balance amount won't be re-generated in form of any new voucher or cash.

What if I place an order that amounts to more than what is issued to me as a voucher code?

You will have to pay the remaining additional amount at the time of checkout in order to have your order confirmed.